Whether a first-time spa-goer, or simply a first-time visitor to Sundara, we have prepared this guide of frequently asked questions to make your experience most enjoyable.
Please contact us with any questions not answered here. Or, check our policies and procedures for information on reservations and cancellations.
What is the peace and quiet policy and spa etiquette at Sundara?
Sundara is a sanctuary from stress and it is our policy for guests to deactivate and stow cell phones and tablets while in common areas, engage is quiet conversation that is soothing to everyone around you, embrace the conversation-free policy of the Purifying Bath Ritual, Tranquility Garden and Meditation Trail. It is our goal to provide each and every guest with an oasis of complete calm.
Are there health benefits to spa treatments and visits?
Guests often tell us of the health benefits they experience after treatments at Sundara, from muscle and joint recovery to relief from aches and pains. The ultimate benefit of a spa visit is your immersion in a relaxing environment, reducing stress and contributing to overall health.
What should I bring?
As the spa is a co-ed facility, please bring your bathing suit so that you may enjoy the Purifying Bath Ritual and outdoor pools. Comfortable clothing will help achieve the ultimate goal of relaxation. In addition, it may be helpful to know that the majority of Wisconsin Dells-area businesses accept smart casual dress. For hikes and athletic activities, please remember your hiking and/or athletic shoes, as well as fitness clothing. Many of our overnight guests also find pleasure in bringing personal items including reading materials and journals. Sun protection; including a hat, sunscreen and sunglasses may be a good idea, especially in warm weather months. Valid photo identification and a major credit card are erquired at check-in.
What should I do when I arrive?
When checking in with our reservation desk, we will ask if you are a first time spa-goer. If the answer is yes, a Wellness Coordinator will provide one-to-one consultation to explain the experience, let you know what to expect and answer any questions or concerns.
What is the gratuity policy?
We've looked after the details of your stay so that you may relax from the moment you arrive. For your convenience, a 20% gratuity will be automatically added to all Spa and Salon services at check-in. No additional gratuities are expected. However, should this amount not reflect the amount you would like to provide as a gratuity for your service, simply indicate such at check-out and our front desk staff will happily make any adjustments you request.
Who should I inform of my medical conditions and allergies?
Please let both your Wellness Coordinator and therapist know if you have any special physical or medical needs, conditions or considerations. Some spa treatments are questionable in cases of pregnancy, allergies, high blood pressure or heart disease. This will enable us to plan for your best comfort.
Can I receive additional treatments the day of my scheduled appointment?
Our spa treatments are particularly sought-after, so we recommend reserving a minimum of six to eight weeks in advance. Should you want to add treatments on the day you arrive, simply inquire about openings during check-in. If there are openings available we will be happy to accommodate your requests.
What should I wear while at Sundara?
For the Purifying Bath Ritual, you'll wear your swimming suit. A locker, plush robes, sandals, towels, amenities and hairdryers are provided at the spa for all guests receiving treatments. Many of our suite guests prefer to wear their in-room bathrobes and sandals when walking between their guestroom and the spa. Suite guests, please leave jewelry and other valuables in your in-room safe. Our day guests are responsible for any items left in the locker room. In your best interest, please leave your valuables at home.
How early should I arrive for my spa treatments?
Please arrive a minimum of one hour before your scheduled appointment to allow ample time to check in, change, experience the Purifying Bath Ritual treatment, and to relax. Please be ready in the Relaxation Lounge five minutes before your therapist meets you for your scheduled appointment.
What should I do before my treatment?
We highly recommend that you enjoy the Purifying Bath Ritual prior to your treatments. Showering is essential before any treatment, because the beneficial oils are best absorbed through clean skin. To gain maximum benefits, allow at least one hour between your last meal and treatment. Also, avoid consumption of coffee or alcohol prior to massages or body treatments.
What can you tell me about your spa therapists?
We have attracted experienced, certified therapists from around the country who share a passion for contributing to the wellness of our guests and put guest satisfaction at the center of all they do. Each completes a rigorous training program, allowing for slight variations, naturally expected from one therapist to the next, all within our strict protocol. If you have questions, experience discomfort (for example, too much or too little pressure) or awkwardness at any point, please speak with your therapist right away to ensure an experience that meets your expectations. If you have a preference for a male or female provider, please inform the Wellness Coordinator at time of reservation. All providers are trained to discreetly drape you and respect your privacy at all times.
Do I have to disrobe entirely for a spa treatment?
Disrobe to your comfort level. Please keep in mind that our highly trained professionals will drape towels or sheets discreetly over areas not involved in the treatment to protect your privacy at all times.
Can I engage in physical activity after receiving a massage or body treatment?
Yes, just remember to be fully hydrated.
Is there a recommended interval for spa visits?
For optimum skin nourishment and health maintenance we recommend a monthly facial, and weekly massage therapy. Please consult with your therapist for recommended intervals for specific services.
Do you offer spa cuisine?
Our chef-prepared organic spa cuisine is available for both day and overnight guests. Enjoyed poolside at our Infinity Edge dining cabana, in suite, or on our indoor Radiance Rotunda balcony, you'll find our healthy meals to be both delicious and artfully presented. We have a sumptuous selection of breakfast, lunch and dinner entrées, along with a sophisticated wine menu.
What spa facilities will I have access to during my visit?
Whether you are an overnight guest, or a day guest with a scheduled treatment, you may enjoy:
What special items do you offer in your spa boutique?
The Spa Boutique features the Sundara Spa Signature Line of skin, body and hair care products. To be enjoyed at home between spa visits, these products are of the finest quality and will extend the benefits of treatments. The boutique also features our soft-as-cashmere robes; signature featherbeds, comforters and pillows; and spa-at-home accessories. Our staff is highly trained in home care products associated with your services and will make recommendations so that you may enjoy your spa experience at home.
Should I avoid the spa if I am pregnant?
Not at all, though you'll want to avoid using heat, such as herbal wraps. There are many great treatments that will benefit both you and your baby. Please allow our staff to help you create a spa experience you will always remember.
From where does the name "Sundara" originate?
Sundara is the Sanskrit word for "beautiful." The vision for Sundara is a beautiful escape for body and spirit. Our wish for each guest is that a visit to Sundara will "energize your soul."
What else should I know about Sundara etiquette?
For the peace, quiet and mental well-being of our guests we respectfully request that you leave mobile devices turned off in all common areas. The 26 acres of Sundara Inn & Spa is a non-smoking environment. To ensure our guests' privacy, cameras and other recording devices, as well as personal food and beverages, are not allowed at Sundara other than in the privacy of your suite. Also, pets are not allowed. Since Sundara Inn & Spa is designed for adult use, guests must be 18 years or older please. So that each and every guest may experience Sundara as it is intended, we strictly enforce a peace and quiet policy throughout the facility and all spa spaces. Guests are encouraged to respect quiet hours between 9:00 p.m. and 8:00 a.m.