Requirements: We want you to have every tool you need to be successful at Sundara.
People Skills
- Be cordial, efficient and professional in guest contact, at all times maintaining a commitment to guest satisfaction
- Maintain a pleasant and positive personality
- Strong organizational and communication skills
- Ability to work quickly, particularly when guest demands are high, with great attention to detail
Professional Fit
- Embrace Sundara’s policies and procedures, knowing those standards play a critical role in creating the ultimate guest experience
- Report to work on time and in proper attire, truly being “in the moment” and ready to contribute to our unique destination spa
- Conduct oneself with honesty and integrity
- Serve as a lifestyle model for staff and guests
- Possess individual core values aligned with Sundara Inn & Spa
- Understand integration of mind-body-spirit environment
- Embrace environmental sustainability, committing to and growing Sundara’s green practices
Physical Demands
- Physically required to stand, reach with hands and arms, walk, stoop, kneel, crouch or crawl
- Frequently lift and/or move up to 10 pounds and occasionally up to 50 pounds
Guest Experience
- Smile and cordially acknowledge guests with Good Morning, Good Afternoon or Good Evening
- Assist guests with luggage
- Perform suite presentations
- Greet guests at their vehicle offering valet parking services
- Acquaint guests with available services
- Enthusiastically answer questions and provide accurate, helpful information about Sundara and the community
- In keeping with the service culture of Sundara, never turn away from a guest, but rather take the time to walk a guest to their destination, or seek help if a guest needs assistance or a question answered that falls outside your department. Be in tune with the body language of guests, anticipating needs even when they don’t ask.
- Perform concierge services such as transportation, courier duties and assist with special requests
- Maintain a cooperative, team attitude in working with management and fellow employees (within the department and in other departments), to help achieve our common goals of maximizing guest satisfaction and profit margins
- Inform the Front Office Manager when the vehicle needs oil changes or other maintenance
- Keep the vehicle detailed and fueled
Job details
Salary: $13 – $16 an hour
Job Type: Full-time
