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COVID-19 Update

COVID‐19 Update

As a result of Wisconsin Governor Tony Evers’ Safer At Home executive orders, Sundara Inn & Spa will be extending our temporary closure through April 23 unless otherwise directed.

Today we will begin the process of canceling and refunding reservations automatically through this new closure date. Please be patient as the Wisconsin Safer at Home order has put a strain on our call center and our ability to do refunds in a mass manner. You will receive a cancellation notice via email, and do not need to call. Please see our cancellation outline below so you know when to expect your refund:

If you don’t see your refund by April 9 please call us at 888.735.8181.

If you don’t see your refund by April 16 please call us at 888.735.8181.

Additional cancellations beyond April 23 may be necessary. If necessary, we will update our information here as well as on our social media pages as it becomes available. 

Rest assured, all deposits will be returned and no cancellations fees will charged for those reservations affected by the closure.

If your reservation has not yet been cancelled and you would like to reschedule, please call us at 888.735.8181. We are currently accepting reservations for dates on/after April 24th. We encourage new reservations to be booked online at SundaraSpa.com in order to lessen the strain on our call center.

As we all know, this is an unprecedented time and we will get through this together. We can’t begin to describe how thankful we are and have always been for the support of the families who visit our properties and our employees. We look forward to re-opening soon so we can start making memories with all of you again. 

We will continue to work with local, state, and federal officials and will provide updates as necessary through our website SundaraSpa.com and social media pages.

 

FAQ

WHAT IS OUR TRAVEL CANCELLATION POLICY?

HOW ARE WE HANDLING THE COVID-19 OUTBREAK?

WHAT IS THE CLEANING PROTOCOL FOR SPA TREATMENTS AND SPA THERAPISTS?

WHAT IS THE SANITATION PROTOCOL FOR WELLNESS ACTIVITIES & FITNESS?

HOW ARE SUNDARA GUEST ROOMS CLEANED? WHAT IS THE SUNDARA HOUSEKEEPING CLEANING PROCESS?

High-traffic common areas are following enhanced cleaning protocols for high-touch items (door handles, elevator buttons, telephones), supported by increased inspection by all associates.

Regarding pools and hot tubs, here is the statement from the Centers for Disease Control: “There is no evidence that COVID‐19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID‐19.” Sundara pools and hot tubs are treated with chlorine and meet state and industry standards.

HOW DO WE ENSURE SANITATION IN OUR DINING SPACES AND FOOD & BEVERAGE?

As our guest, we encourage you to follow guidance offered by the Centers for Disease Control as it pertains to prevention and treatment, and review the latest updates from Wisconsin’s Department of Health Services. U.S. health officials are urging the same personal best practices that are standard for flu season – frequent washing of hands; avoiding contact with eyes, nose and mouth; covering coughs and sneezes; and limiting exposure to other sick people.

We have a strict prevention program in place for staff that includes not reporting to work when demonstrating any cold or flu‐like symptoms. Absenteeism related to illness is reported to our risk management team for monitoring.

We are looking forward to brighter days ahead when we can again focus on providing an energizing and relaxing spa experience. 

Together in wellness!

Your Sundara Family