Spa Front Desk Associate

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Sundara Inn & Spa Bellperson/Driver provides all those unexpected touches that both our day and overnight guests love. Valet duties will make you an indispensable member of our guest services team, as you greet guests, assist with luggage and present all the suite amenities for those spending the night. As chauffeur, you’ll make guest’s rides to and from the Wilderness Territories, resorts, golf courses and the Outlets in our beautiful vehicle, a relaxing treat, thanks to serene spa music, a smooth ride and courteous responses to all their questions. While the title is Driver, guests will come to know you as their favorite personal assistant. This could be an excellent opportunity for individuals that have exited the workforce or anyone looking for a fun change of pace!

Guest Experience

Smile and cordially acknowledge guests with Good Morning, Good Afternoon or Good Evening
Assist guests with luggage
Perform suite presentations
Greet guests at their vehicle offering valet parking services
Acquaint guests with available services
Enthusiastically answer questions and provide accurate, helpful information about Sundara and the community
In keeping with the service culture of Sundara, never turn away from a guest, but rather take the time to walk a guest to their destination, or seek help if a guest needs assistance or a question answered that falls outside your department. Be in tune with the body language of guests, anticipating needs even when they don’t ask.
Perform concierge services such as transportation, courier duties and assist with special requests
Maintain a cooperative, team attitude in working with management and fellow employees (within the department and in other departments), to help achieve our common goals of maximizing guest satisfaction and profit margins
Inform the Front Office Manager when the vehicle needs oil changes or other maintenance
Keep the vehicle detailed and fueled

Requirements: We want you to have every tool you need to be successful at Sundara.

People Skills

Be cordial, efficient and professional in guest contact, at all times maintaining a commitment to guest satisfaction
Maintain a pleasant and positive personality
Strong organizational and communication skills
Ability to work quickly, particularly when guest demands are high, with great attention to detail

Professional Fit

Embrace Sundara’s policies and procedures, knowing those standards play a critical role in creating the ultimate guest experience
Report to work on time and in proper attire, truly being “in the moment” and ready to contribute to our unique destination spa
Conduct oneself with honesty and integrity
Serve as a lifestyle model for staff and guests
Possess individual core values aligned with Sundara Inn & Spa
Understand integration of mind-body-spirit environment
Embrace environmental sustainability, committing to and growing Sundara’s green practices

Physical Demands

Physically required to stand, reach with hands and arms, walk, stoop, kneel, crouch or crawl
Required to stand and walk during full duration of shift
Frequently lift and/or move up to 10 pounds and occasionally up to 50 pounds

Availability

Work all scheduled shifts (Afternoons, nights, weekends, holidays)

We may be willing to train the right candidate for this position with an extensive training program and ongoing support. Candidates must enjoy a fast past, detail-oriented environment and be available to work a variety of shifts.

Pay: From $15.00 per hour plus generous tips

Benefits and Employee Discounts:

Generous employee discounts on services, overnight stays and retail products
Complimentary fitness center usage
Health insurance
Dental insurance
Vision insurance
Flexible spending account
Health savings account
401(k) and employer match
Paid time off
Referral program
Employee assistance program

***Sundara Spa provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.