Spa Front Desk Associate
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Responsibilities: We want employees to arrive at work every day motivated, and eliminate the things that de-motivate staff, so we’ve carefully prepared this list of responsibilities.
- Greet and register resort and spa guests and ensure superior guest service
- Provide guests tours of the facility and escort guests to locker room and salt rooms
- Book guest reservations, compute bills and pre-authorizations and collect payments
- Contact appropriate department when guests have special requests or needs
- Act as a concierge to arrange all aspects of a guest’s stay
People Skills
- Be cordial, efficient, knowledgeable and professional in guest contact, at all times maintaining a commitment to guest satisfaction
- Lead with a positive outlook and pleasant personality
- Ability to prioritize and multi-task
- A calm demeanor, radiating calm to co-workers and guests, even during busy times
- Ability to interact with co-workers in a way that strengthens the entire organization
- Able to work with minimal supervision
- Polished verbal skills
Professional Fit
- Embrace Sundara’s policies and procedures, knowing those standards play a critical role in creating the ultimate guest experience
- Report to work on time and in proper attire, truly being ready to contribute to our unique destination spa
- Commitment to honesty and integrity
- Possess individual core values aligned with Sundara Inn & Spa
- Understand integration of mind-body-spirit environment
Experience
- Customer Service experience is required
- Computer and Accounting Skills are required
- Knowledge of cash register functions and basic math
- Ability to work most weekends, holidays and nights as assigned
- Must be flexible in work scheduling
- Ability to maintain excellent attendance and punctuality
***Sundara Spa provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Starting wage: $16.00 per hour plus bonus averaging $1.75 per hour or more
Hours: Must be available to work nights 2:00pm – 10:00pm, weekends and holidays. Open availability preferred with the ability to work full time hours.
Job Type: Full-time
Benefits and Employee Discounts:
- Generous employee discounts on services, overnight stays and retail products
- Complimentary fitness center usage
- Employee Appreciation Events throughout the year
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Health savings account
- 401(k) and employer match
- Paid time off
- Referral program
- Employee assistance program
***Sundara Spa provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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