Spa Front Desk Associate

Hours : 2pm-10pm / 3pm-10pm

Job Summary

Sundara Inn and Spa is currently seeking motivated and guest-experience minded Front Desk Associates. This is a great opportunity for someone looking to grow their career in Hospitality and the Wellness Industry!

Responsibilities: We want employees to arrive at work every day motivated, and eliminate the things that de-motivate staff, so we’ve carefully prepared this list of responsibilities.

Greet and register resort and spa guests and ensure superior guest service
Provide guests tours of the facility and escort guests to locker room and salt rooms
Book guest reservations, compute bills and pre-authorizations and collect payments
Contact appropriate department when guests have special requests or needs
Act as a concierge to arrange all aspects of a guest’s stay

People Skills

Be cordial, efficient, knowledgeable and professional in guest contact, at all times maintaining a commitment to guest satisfaction
Lead with a positive outlook and pleasant personality
Ability to prioritize and multi-task
A calm demeanor, radiating calm to co-workers and guests, even during busy times
Ability to interact with co-workers in a way that strengthens the entire organization
Able to work with minimal supervision
Polished verbal skills

Professional Fit

Embrace Sundara’s policies and procedures, knowing those standards play a critical role in creating the ultimate guest experience
Report to work on time and in proper attire, truly being ready to contribute to our unique destination spa
Commitment to honesty and integrity
Possess individual core values aligned with Sundara Inn & Spa
Understand integration of mind-body-spirit environment

Experience

Customer Service experience is required
Computer and Accounting Skills are required
Knowledge of cash register functions and basic math
Must be flexible in work scheduling
Ability to work most weekends, holidays and nights as assigned
Ability to maintain excellent attendance and punctuality

***Sundara Spa provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Starting wage: $16.00 per hour plus bonus averaging $1.80 per hour

Hours: Must be available to work weekends and holidays

Expected hours: 30 – 40 per week

Benefits:

Generous employee discounts on spa services, overnight stays, retail products and dining
Complimentary employee use of our state-of-the-art fitness center
Health insurance
Dental Insurance
Vision insurance
Flex Spending Accounts
401k with match

Shift:

8-hour shift
Typical shifts are 2pm-10pm or 3pm-10pm
Weekends
Holidays