Manager On Duty

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Join a 2025 USA Today Top Workplace where we prioritize our employees’ well-being and growth!  Sundara Inn and Spa is currently seeking a full time, year-round, Manager on Duty (MOD). This role is ideal for a proven customer service professional with hands-on experience and prior supervisory responsibility. We offer competitive wages, an excellent benefits package, paid vacation time, and the opportunity to grow with a stable organization that values its people and their expertise.

This is a great opportunity for someone looking to grow their career in Hospitality and the Wellness Industry!

 

Responsibilities: We want employees to arrive at work every day motivated, and eliminate the things that de-motivate staff, so we’ve carefully prepared this list of responsibilities.

• Work directly with Managers to ensure proper day to day functions of the Guest Services Department and collaboration of all resort and spa departments.
• Make frequent rounds throughout property to stay alert to general property cleanliness, guest & employee safety & security and immediately address areas that need attention.
• When called upon to handle a guest complaint make every effort to resolve the problem to the satisfaction of the customer.
• Assist as necessary within the Guest Services Department (GSA, Front Desk, Bellperson and Night Audit) or takes measures to obtain additional staff to handle guest demand when needed.
• Respond to all guest or property emergency situations in a timely fashion.
• Learns and trains the ins and outs of the Sundara Way and Guest Services Departments, their processes, procedures and checklists.
• Take the necessary actions to create an atmosphere conducive to the best possible employee-employer relationship.

 

People Skills

• Requires good negotiation, communication and listening skills.
• Strong leadership skills and ability to motivate people.
• Hands on manager, well organized, detail oriented, creative thinker.
• Skilled in problem solving and staff training.
• Efficiently handles multiple duties.

 

Professional Fit

• Previous supervision experience is highly preferred.
• Follow all resort and office policies and standard operating procedures.
• Conduct oneself in a professional manner with a positive attitude.
• Possess individual core values aligned with Sundara Inn & Spa.

 

Physical Demands

• Must be able to regularly stand, talk, hear, sit and to reach with hands and arms.
• Must be able to frequently walk throughout a shift.
• Minimal lifting may be required from 5-10lbs regularly.

People Skills

• Strong problem-solving skills
• Strong organizational and communication skills
• Be cordial, efficient and professional in guest contact, at all times maintaining a commitment to guest satisfaction
• Maintain a pleasant and positive personality, inspiring and motivating those around you
• Ability to work quickly, particularly when guest demands are high, with great attention to detail

Availability

• Must be able to work all scheduled shifts
• Must be available to work nights, weekends and holidays. Full time open availability is required
• Must be able to be on-call for immediate maintenance needs or questions

Certifications, Licenses, Registrations

• A valid WI driver’s license. CPR/AED and EMR training preferred, or ability to obtain

Wage: Hourly rate from $18.00 per hour plus average $1.50 hour bonus or more

 

Hours: Hours will vary. Must be available to work nights, weekends and holidays

 

Job Type: Full-time

 

Benefits and Employee Discounts:

• Generous employee discounts on services, overnight stays and retail products
• Complimentary fitness center usage
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Health savings account
• Paid time off
• Referral program
• Employee assistance program
• 401(k) and employer match

***Sundara Spa provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.