Retail Specialist

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Join a 2025 USA Today Top Workplace where we prioritize our employees’ well-being and growth.

As a Retail Specialist, you will be challenged with assisting guests in coordinating their ideal spa experience; customizing each stay with skincare and retail recommendations. You’ll ensure that guests have a memorable experience, leaving with a stronger sense of wellness than when they arrived. You’ll be responsible for the boutique and inventory needs ensuring that products are available to take home for guests to enjoy an at-home-spa experience.

Responsibilities: We want employees to arrive at work every day motivated, and eliminate the things that de-motivate staff, so we’ve carefully prepared this list of responsibilities.

Daily Responsibilities and the Guest Experience

• Greet and assist guests in the boutique. Make product recommendations and assist with product location and selection. Ring up retail items, take payment or post to their folio
• Stock shelves, counters and tables with merchandise making sure to rotate product and sell through older items first
• Maintain store cleanliness by regularly cleaning shelves, counters, and tables

• Address guest concerns in a thoughtful and gracious manner, even under pressure

• Receive shipments, unpack and check-in items on the packing list insuring all items are accounted for
• Tag and price all retail items
• Assist in the monthly and quarterly inventory process
• Assist with ordering, creating PO’s, AP entries and coding invoices
• Assists with ticketing, sorting, deliveries, inventory and store projects
• Vendor management and communication

 

People Skills

• Pleasant, nurturing personality
• Ability to work gracefully under pressure
• Strong work ethic, dependable, can-do attitude
• Strong multi-tasking skills and tremendous attention to detail
• Excellent organizational and communication skills

 

Professional Fit

• Conducts oneself with honesty and integrity
• Maintain a cooperative, team-like attitude in working with management and fellow employees (both within the department and in other departments), to achieve our common goals of maximizing guest satisfaction and profit margins
• Maintain a polished and professional appearance at all times
• Serve as a lifestyle model for staff and guests
• Possess individual core values aligned with Sundara Inn & Spa
• Understand integration of mind-body-spirit environment
• Approach your work with an eye toward continuous improvement

 

Sales and Budgeting

• Product sales experience
• Experience in inventory management
• Ability to work within a budget and reach goals

 

Computer & Technical

• Strong computer and software skills
• Familiar with Microsoft Office; Excel, Word, etc.
• Familiar with hotel/spa property management software
• Familiar with multi-line phone system

 

Education and Experience

• Retail, Sales and/or Inventory experience is highly preferred.

• Resort Suite, Acumatica and Excel experience are a plus

• Experience in direct and phone guest interaction
• Self-directed; ability to work independently

 

Availability

• Must be flexible with scheduling, with some weekend and holiday availability
• Prefer applicants to have open availability

Job Type: Full Time

Pay: Competitive hourly pay and bi-weekly bonus pay

Expected hours: 32-40 hours per week

Benefits and Employee Discounts:

• Generous employee discounts on services, overnight stays and retail products
• Complimentary fitness center usage
• Employee Appreciation Events throughout the year
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Health savings account
• 401(k) and employer match
• Paid time off
• Referral program
• Employee assistance program

***Sundara Spa provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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