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FAQs

FAQs for first-time spa-goers as well as the spa-savvy.

Please contact us with any questions not answered here. Or, check our policies for information on reservations and cancellations.

When is check-in and check-out?

For overnight accommodations, check-in is 4 p.m. and check-out is 11 a.m. Spa treatment hours are weekdays 9 a.m. to 9 p.m. and weekends 8 a.m. to 9 p.m.

Spa Policies

Adult-only with a peace and quiet philosophy we think you’ll appreciate.

Peace & Quiet Policy

Sundara is a sanctuary from stress and it is our policy for guests to deactivate and stow cell phones, laptops, tablets, kindles, cameras and other recording devices while in common areas; engage in quiet conversation that is soothing to everyone around you; and embrace the mind and body cleanse of the Purifying Bath Ritual. We ask that you use “spa voices” in all areas at Sundara to maintain a peaceful atmosphere. The Infinity Pool deck and Relaxation room are for tranquil relaxation. Our Cambrian Oasis, Nava Restaurant and Savana Patio are all spaces for reconnection. Enjoy silent spaces that are conversation-free, these areas include the Suvela Silent Room, Tranquility Terrace Garden and Meditation Trail. This policy is enforced for the enjoyment of everyone. Guests are encouraged to respect quiet hours between 9:00 p.m. and 8:00 a.m. It is our goal to provide each and every Sundara guest with an oasis of complete calm.  

 Things You Need to Know

Sundara is adult-only; guests must be 18 or older. The entire 26-acre enclave is non-smoking, including balconies and patios. This policy applies to all forms of smoking, including but not limited to cigarettes, cigars, pipes, vaporizers, electronic cigarettes and marijuana. Sundara recognizes that some state and local governments in the U.S. might allow marijuana use. However, Sundara follows federal law and Wisconsin State law, which strictly prohibits possession and use of recreational/medicinal marijuana and other illegal controlled substances. Any violation of this policy will result in a $500 charge, per violation, posted on the guest’s folio and will result in an eviction. Guests who are evicted for violating our policy will be responsible for all financial charges and expenses with no refunds being issued. Additionally, they may be prohibited from enjoying Sundara in the future. ​

No pets allowed. To ensure our guests’ privacy, cameras and other recording devices are not allowed at Sundara other than in the privacy of your suite. Food and beverage brought from home may only be taken into your suite and not the common areas. Use of candles and any open flames in guest accommodations, including balconies and verandas, is prohibited. 

 Overnight Reservations and Payment

The listed rates are subject to availability and change. Holiday season rates may be applicable throughout the year. A credit card and deposit, equivalent to one night of your stay, is taken at the time of reservation. For your convenience, Sundara Inn & Spa accepts Visa, MasterCard, American Express and Discover Cards. Photo identification and a credit card are required for check-in. Minimum length-of-stay requirements apply to most weekends and holidays and are subject to change at any time. All rates based on double occupancy. Additional fees will apply for additional guests. We would not want any of our billing protocols to take you by surprise, so please know that a nominal $25 Resort Fee per room is added for each night of your stay with us. It allows us to offer a full array of amenities. We’ll be happy to respond to any questions you may have regarding this or any other element of your stay at Sundara. Sundara is not responsible for lost personal items, including jewelry.

Parking is ample and free.

 Check-in is at 4 p.m. Check-out is 11 a.m.

 Cancellations

Cancellations for overnight reservations require a full 14-day notice to qualify for a refund of your total deposit amount less a processing fee of $30. A cancellation within 1 to 14 days prior to your visit will forfeit 50% of your deposit. A cancellation within 24 hours prior to your visit will forfeit your total deposit. 

For spa or salon appointment cancellations, please notify us at least 48 hours prior to your appointment time in order to avoid being charged for 50% of the treatment’s value. Cancellations within 24 hours prior to a scheduled appointment will be charged in full, as will no-shows. Same-day spa appointments are non-cancellable and are charged at full value regardless of appearance. Please note that if you arrive late for your treatment, it will end as scheduled so as to not delay the next scheduled guest.

Spa Reservations and Payment

We recommend making spa appointments at the time of your suite reservation for best availability. For day guests, booking several weeks in advance is a good rule of thumb. Should you have a preference as to a male or female therapist, please let us know at time of reservation; if no preference is stated, we will schedule you with any one of our highly trained therapists. For your convenience, a 20% gratuity will be automatically added to all Spa and Salon services. No additional gratuities are expected. However, should this amount not reflect the amount you would like to provide as a gratuity for the service, simply indicate such at check-out and our front desk staff will happily make any adjustments you request. Please arrive a minimum of one hour before your scheduled appointment to allow ample time to check in, change, experience the Purifying Bath Ritual treatment, and to relax. Please be ready in the Relaxation Lounge five minutes before your appointment; your therapist will meet you there. You will present your completed Health Intake Form at that time. In order to provide the highest level of personalized service some spa and salon services include consultation time with your spa therapist. This consultation is part of the service time and allows the therapist to customize products to your specific skin type and to discuss any other important details or preferences. If you arrive late for your treatment, it will end as scheduled so as not to delay the next scheduled guest.

 Spa hours are Monday through Friday 9 a.m. to 9 p.m. and weekends 8 a.m. to 9 p.m. We strive to honor our overnight guests with the most calm and accommodating atmosphere possible. To that end, we require day guests reserve a minimum of two services on Saturdays, while still enjoying access to our spa amenities.

Day Usage Fee

Sundara’s new 40,000 square foot expansion is dedicated to well-being, with an expanded list of amenities and programming designed to deliver even more transformative moments our guests have told us they longed for: 

For Day Guests Effective May 25, 2018: Enjoy the many amenities of Sundara with the purchase of at least 1 spa treatment valued at $65 per person and a day usage fee of $35 per person. This fee is waived Monday through Thursday with the purchase of spa treatments valued at $290 or more per person. 

  • Cambrian Oasis sanctuary with indoor/outdoor pool, swim-up beverage service, indoor hot soak, outdoor saltwater pool, multiple firepits
  • Savana Patio with multiple conversation areas and firepits 
  • Radiance Room for before and after spa treatments, with complimentary infused water, tea and coffee
  • Fitness Studio
  • Guided meditation
  • Aquatic fitness classes
  • Yoga
  • Cooking demonstrations
  • Seasonal offerings:
  • Hiking trails (weekly guided hikes)
  • Cruises on the Wisconsin River
  • Meditation Trail
  • Hammock Retreat
  • Complimentary valet service, free parking

What is the peace and quiet policy at Sundara?

Our goal is to create a sanctuary from stress for every guest. We are electronics-free in common areas, meaning simply that guests must refrain from using cell phones, laptops, tablets, kindles and cameras while in those areas. We also encourage quiet conversation that is soothing to everyone around you, and ask that you embrace the conversation-free policy of the Suvela Room, Tranquility Garden and Meditation Trail. 

What else should I know about Sundara etiquette?

Sundara Inn & Spa is adult-only; guests must be 18 years or older. The 26 acres of Sundara are a non-smoking environment. To ensure our guests’ privacy, cameras and other recording devices, as well as personal food and beverages, are not allowed at Sundara other than in the privacy of your suite. Pets are not allowed. Guests are encouraged to respect quiet hours between 9 p.m. and 8 a.m.

What should I bring?

As the spa is a co-ed facility, please bring your bathing suit so that you may enjoy the Purifying Bath Ritual and outdoor pools. For those wanting to keep up with their fitness routine, pack workout clothes and shoes. The majority of Wisconsin Dells-area restaurants accept smart casual dress. Bring that book they’ve been meaning to read or your journal to catch up on entries. Sun protection including hat, sunscreen and sunglasses is always a good idea. Valid photo identification and a major credit card issued in your name are required at check-in.

Click here to complete a spa health intake form to help expedite check-in.

What should I do when I arrive?

Parking on the grounds is ample and free including electric car charging stations. Both day and overnight guests check in at the front desk. If you’re having spa treatments, you’ll fill out a health intake form that you’ll take with you to present to your spa therapist. For day guests, you’ll be directed to the locker room to change into a spa robe and slippers. Overnight guests may make their way to their suite and change in to the spa robe and slippers provided in the room. Then it’s time to relax.

Click here to complete a spa health intake form to help expedite check-in.

What is the gratuity policy?

We take our lead from the spa industry in adding a 20% service charge to all spa and salon services. At check-out, the front desk staff will ask if you’d like to adjust that amount and will happily make any requested adjustments.

Who should I inform of my medical conditions and allergies?

Please let the spa therapist know if you have any special physical or medical needs, conditions or considerations. Some spa treatments are not recommended in cases of pregnancy, allergies, high blood pressure or heart disease. This will also be covered on the health intake form.

Click here to complete a spa health intake form to help expedite check-in.

Can I receive additional treatments the day of my scheduled appointment?

The spa schedule can fill up quickly, especially on weekends, so we recommend reserving when you make your overnight reservation. For day guests, allow at least several weeks advance notice to make sure you’re not disappointed. Should you want to add treatments during your stay, simply inquire at the front desk. 

What should I wear while at Sundara?

A locker, plush robes, sandals, towels, amenities and hairdryers are provided at the spa for all guests receiving treatments. Many of our overnight guests prefer to wear their in-room bathrobes and sandals when walking between their guestroom and the spa. For the Purifying Bath Ritual, you’ll wear your swimming suit. Suite guests, please leave jewelry and other valuables in your in-room safe. Our day guests are responsible for any items left in the locker room. Overall, it’s best to leave valuables at home.

How early should I arrive for my spa treatments?

Please arrive a minimum of one hour before your scheduled appointment to allow ample time to check in, change, experience the Purifying Bath Ritual, and to relax. Please be ready in the Relaxation Room or Radiance Room ten minutes before your appointment so that you may enjoy your full service time – your therapist will meet you there.

What should I do before my treatment?

We highly recommend that you enjoy the Purifying Bath Ritual prior to your treatments to cleanse the skin and clear the mind. At a minimum showering is essential as beneficial oils are best absorbed through clean skin. Allow at least one hour between your last meal and treatment. Also, avoid consumption of coffee or alcohol prior to massages or body treatments.

What training do your spa therapists receive?

We have attracted experienced, certified therapists from around the country who share a passion for contributing to the wellness of our guests. Each completes a rigorous training program, allowing for slight variations, naturally expected from one therapist to the next, all within our strict protocol. If you have questions, would like the therapist to adjust the pressure of the massage or feel any awkwardness, please speak with your therapist right away. If you have a preference for a male or female provider, just let us know at time of reservation.

Do I have to disrobe entirely for a spa treatment?

Disrobe to your comfort level. Please keep in mind that our spa professionals will drape towels or sheets discreetly over areas not involved in the treatment to protect your privacy at all times.

Can I engage in physical activity after receiving a massage or body treatment?

Yes, just remember to be fully hydrated. 

Is there dining on premise?

Nava is sanskrit for fresh and the name of our new full-service restaurnat. Chef-prepared cuisine for breakfast, lunch and dinner is available for both day and overnight guests. Enjoy dining in the restaurant, on the adjacent Savana patio, poolside, in our Cambrian Oasis or in-suite. A sophisticated wine list and specialty drink offerings complete the menu. Reservations recommended, but walk-ins welcome.

What spa facilities will I have access to during my visit?

Day Usage Fee

Sundara’s new 40,000 square foot expansion is dedicated to well-being, with an expanded list of amenities and programming designed to deliver even more transformative moments our guests have told us they longed for: 

Both overnight and day guests enjoy unlimited access to all the amenities of Sundara, including the Purifying Bath Ritual, Relaxation Room, Radiance Room, Suvela Silent Room, Cambrian Oasis, Savana Patio, Tranquility Garden, heated outdoor infinity pool, the Meditation Trail and Hammock Retreat in the woods, fitness studio and newly expanded locker rooms.

For Day Guests Effective May 25, 2018: Enjoy the many amenities of Sundara with the purchase of at least 1 spa treatments valued at $65 per person and a day usage fee of $35 per person. This fee is waived Monday through Thursday with the purchase of spa treatments valued at $290 or more. 

  • Cambrian Oasis sanctuary with indoor/outdoor pool, swim-up beverage service, indoor hot soak, outdoor saltwater pool, multiple firepits
  • Savana Patio with multiple conversation areas and firepits 
  • Suvela Room for conversation-free reflection (coming soon)
  • Relaxation and Radiance Rooms for before and after spa treatments, with complimentary infused water, tea and coffee
  • Fitness Studio
  • Daily Wellness Activites (Things like: Meditation, Yoga, Aqua Yoga, Bootcamp, Mat Pilates, Guided Hikes, Cooking Demos and more)
  • Sunrise and sunset cruises on the Wisconsin River (Seasonal)
  • Meditation Trail
  • Hammock Retreat (Seasonal)
  • Complimentary valet service, free parking

What products are offered in the boutique?

The Spa Boutique features the Sundara Spa signature line of skin, body and hair care products along with Sundara apparel and gifts. The shelves are also stocked with the other spa product lines used in our treatments. We also have available for purchase our luxurious robes; signature featherbeds, comforters and pillows.

Should I avoid the spa if I am pregnant?

You’ll want to avoid heat treatments such as body wraps and anything else outlined by your doctor. That said, there are many treatments that you can enjoy. Let the staff know where you are in your pregnancy and they’ll be happy to make recommendations.

Are there health benefits to spa treatments?

There is a great deal of evidence to support the wellness benefits of spa treatments. Here is the website with research by the Global Wellness Institute

Lost & Found

If you have misplaced an item please fill out our lost & found form so our team can help recover your belongings.