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Policies

Adult-only with a peace and quiet philosophy we think you’ll appreciate.

Peace & Quiet Policy

Sundara is a sanctuary from stress and it is our policy for guests to deactivate and stow cell phones, laptops, tablets, kindles, cameras and other recording devices while in common areas; engage in quiet conversation that is soothing to everyone around you; and embrace the conversation-free policy of the Purifying Bath Ritual, Tranquility Garden and Meditation Trail. This policy is enforced for the enjoyment of everyone. Guests are encouraged to respect quiet hours between 9:00 p.m. and 8:00 a.m. It is our goal to provide each and every Sundara guest with an oasis of complete calm.  

 Things You Need to Know

Sundara is adult-only; guests must be 18 or older. The entire 26-acre enclave is non-smoking. No pets allowed. To ensure our guests’ privacy, cameras and other recording devices are not allowed at Sundara other than in the privacy of your suite. Food and beverage brought from home may only be taken into your suite and not the common areas. Use of candles and any open flames in guest accommodations, including balconies and verandas, is prohibited. 

 Overnight Reservations and Payment

The listed rates are subject to availability and change. Holiday season rates may be applicable throughout the year. A credit card and deposit, equivalent to one night of your stay, is taken at the time of reservation. For your convenience, Sundara Inn & Spa accepts Visa, MasterCard, American Express and Discover Cards. Photo identification and a credit card are required for check-in. Minimum length-of-stay requirements apply to most weekends and holidays and are subject to change at any time. All rates based on double occupancy. In the suites, each extra person is $30. In the villa, each extra person is $50. We would not want any of our billing protocols to take you by surprise, so please know that a nominal $15 Resort Fee per room is added for each night of your stay with us. It allows us to offer a full array of amenities. We’ll be happy to respond to any questions you may have regarding this or any other element of your stay at Sundara. Sundara is not responsible for lost personal items, including jewelry.

 There is a complimentary spa breakfast buffet each morning for overnight guests. Parking is ample and free.

 Check-in is at 4 p.m. Check-out is 11 a.m.

 Cancellations

Cancellations require a full 14-day notice to qualify for a refund of your total deposit amount less a processing fee of $30. A cancellation within 1 to 14 days prior to your visit will forfeit 50% of your deposit. A cancellation within 24 hours prior to your visit will forfeit your total deposit. 

Spa Reservations and Payment

We recommend making spa appointments at the time of your suite reservation for best availability. For day guests, booking several weeks in advance is a good rule of thumb. Should you have a preference as to a male or female therapist, please let us know at time of reservation; if no preference is stated, we will schedule you with any one of our highly trained therapists. For your convenience, a 20% gratuity will be automatically added to all Spa and Salon services and Yoga sessions. No additional gratuities are expected. However, should this amount not reflect the amount you would like to provide as a gratuity for the service, simply indicate such at check-out and our front desk staff will happily make any adjustments you request.  Please arrive a minimum of one hour before your scheduled appointment to allow ample time to check in, change, experience the Purifying Bath Ritual treatment, and to relax. Please be ready in the Relaxation Lounge five minutes before your appointment; your therapist will meet you there. You will present your completed Health Intake Form at that time. In order to provide the highest level of personalized service some spa and salon services include consultation time with your spa therapist. This consultation is part of the service time and allows the therapist to customize products to your specific skin type and to discuss any other important details or preferences. If you arrive late for your treatment, it will end as scheduled so as not to delay the next scheduled guest.

 Spa hours are Monday through Friday 9 a.m. to 9 p.m. and weekends 8 a.m. to 9 p.m.